Delivery Of Your Products
NOTE - Pre Xmas Deliveries - Freight companies are under a lot of pressure to deliver parcels Australia wide pre Xmas. Please dont leave your ordering too late as delays inevitably occur. Last order date to receive deliveries prior to Xmas is Monday 14th December 2015. All delivery times are estimates only provided by freight companies.
We are proud to say we have customers who shop with us from all corners of Australia - from Broome to Hobart, Margaret River to Broken Hill, and Townsville to Geelong. We have even shipped goods to Papua New Guinnea, Fiji, Japan, Canada, USA and New Zealand !
Once we have received payment for your order, we aim for same day packing and despatch of your order. Pick up of orders by courier companies and Australia Post generally occurs before 11am weekdays. So orders received after this time will be packed and despatched the following day. Delivery times will vary depending on the destination, and in some cases may take up to 10 working days from the date your payment is received. Most products are despatched from our Distribution Centre in Sydney, so an estimate of delivery times are as follows -
Sydney Metro area - 2-3 days, Brisbane Metro Area - 3-4 days, Melbourne Metro Area - 3-4 days, Adelaide Metro Area - 4-5 days, Perth Metro Area - 7-10 days, Hobart Metro Area - 7-10 days, Darwin Metro Area - 5-7 days
Delivery to country areas will take longer than delivery to capital city locations. Please note that BPAY payments take an additional 1-2 business days to process. Where you have purchased a Product that is dispatched from one of our satellite warehouses, delivery time after payment processing may take up to 3 weeks. In all instances estimated delivery times will be displayed at the check out for your Product. Kangaroo Tent City and BBQ's makes every effort to deliver your Product according to the estimated delivery times provided by Kangaroo Tent City and BBQ's at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.
Our preference is to deliver to a business address during business hours to ensure goods can be signed for on delivery. If this is not the case and a delivery goes to a personal address, there is the risk that a delivery may be attempted whilst no one is home. When this occurs a re-delivery needs to be organised, and additional costs are incurred by the delivery company, which may be forwarded on to the consumer before the goods will be delivered.
If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for re-delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Kangaroo Tent City and BBQ's offers two options for the delivery of products you purchase:
Standard Delivery: Your product will be delivered for the shipping charge calculated upon entry of your postcode during the checkout process. All transit loss is at your own risk.
Transit Insurance Delivery: For the additional fee shown at checkout your product will be replaced (or refunded if a replacement is not available) if lost during delivery.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size, product weight, and the geographical region of the delivery address.
Estimated shipping charges from our Sydney Distribution Centre are based on product size and delivery zone.
Shipping estimates for individual products can be viewed by entering your postcode on the product page.
Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.
* Free Delivery
On occasions we may offer free delivery for selected items as a promotion. Items that offer free delivery will be clearly labelled on this website with a free freight listing. If the item is not clearly marked with a free freight listing, it does not include free freight. Limitations apply for free delivery locations - This is determined by postcode. Free delivery on specified items is to metro areas of Brisbane, Sydney, Melbourne and Adelaide. Outside of these listed postcodes, delivery fees apply. This is due to the cost of freight incurred to travel further distances is higher eg does not included islands off mainland Australia including Tasmania, Western Australia and Northern Territory orders. Deliveries to all areas outside the postcodes we have nominated on this website will incur a delivery fee unless otherwise stated. Terms and conditions apply for free delivery. See stores for details.
Free delivery or promotional shipping or price offers do not apply to bulk, wholesale or commercial orders. Free freight does not include express freight options, only standard freight times.