Kangaroo Tent City and BBQs

Testimonials

Very Attentive Staff !

I have to add, that you guys have a great team at the Caringbah store. We were there on Sunday & all the staff were very attentive and answered all our questions with some great advise. So thanks, and keep up the great work guys, cause I'm still in need of quite a few things for our regular family camping trips, so will be back yet again soon

Shanan Dwyer

Fantastic Service at Kangaroo Tent City Warrawong

This morning we went to BBQ's Galore at Warrawong to purchase a Weber BBQ.  We stood in the shop for some 10 minutes.  Two women who were working there would not even acknowledge us, we were the only people in the shop.  Frustrated with the terrible service we walked 100 metres into your shop at Warrawong.  We were greeted by a young man called Drew.  The service was fantastic, he could not do enough for us, so we spent almost a thousand dollars in your shop.  What a delightful experience, my compliments to you and your staff, as I am informing you of this nice experience in your store, I also informed BBQ's Galore of their terrible service and they lost a sale and you got one, simply because of Drew and his politeness.

Thomas and Jane Jones

Polite and Good Product Knowledge !

"My wife and I along with my 6 year old daughter are keen on going camping this summer. As we have not done this before, I was looking to some good advise on what’s needed and buy a tent best suited to my needs, other equipment required etc.
I went into your Penrith Mulgoa Road store yesterday and was pleased to be served by Scott.
He patiently took me through and demonstrated the features and benefits of tents that would suit me. He was very polite and had good product knowledge of the products. Most of all he was not pushy, but highlighted the features and benefits of different tents to justify the costs for which I was very pleased.
Still working in retail and having been a store manager, I know what good customer service does for the store. Scott’s ability to pass on information without being pushy, his great listening skills and good customer service is a great asset to your store. It also speaks volumes of your management style and the quality of your staff.
Please pass on my sincere thanks to Scott for the great service and wish him well in his future endeavors.
Thanks & best regards"
Aubrey Athaide

Love my Cool Water Yabbie Kayak

Just a big thank you for all your help with getting the Yabbie kayak to me before Christmas. My son loved it and my daughter also loves her Octopus.

Kaie Falkenberg

He Take Time to Show Me New Models !

"I come in holidays in sydney. i also take time to come in one of your store (chatswood), to buy two dome tents. when i came in this store a person take care of me (i can't remember is name). there was no more the models i want to buy. he try to find them in another store, but all these models were sell. he take time to show me new models of other providers. when i made my choose, this man organise the delivery of the tent i buy to my hotel in sydney. that was really important for me because i didn't know how to do without this service. thnak a lot. i hope this man can recognise himself with this feedback. sorry for my english, i am french"
Herve Guieysse, New Caledonia

Diamantina Fraser 4 Dome Tent Really Got a Workout

"I would like to pass compliments to your company. I'm very impressed and happy with my purchase. I bought a Fraser 4 dome tent 12mths ago. Been on several camping trips in that time, most recently camped right on the coast at Kiama. Every afternoon a strong wind would pass through, and we even endured a terrible storm. And I must proudly say that my tent really got a work out. But it never moved a muscle!  Other campers had tents which were bending and blowing in the wind.  Diamantina really are a quality and trusted Australian brand! I tell everyone proudly when they ask what brand my tent is that it's a Diamantina.  Couldn't be happier. Thanks Diamantina!"

 

Megan Hayward

Amazing Service !

"Just wanted to let you know that I have fantastic service off Katie today. I needed some replacement handles for my ‘campfire’ stove and frypan which I purchased off you guys- and she followed it up promptly with a great outcome… not too common in retail today from my experience. You are lucky to have her. Thanks again."

Susan Martello

Diamantina Villa Tents are fantastic

The Diamantina Villa 12x9 tents were fantastic.  They withheld a very hot season for us and to my knowledge did not fade. The quality of the tents show little wear and tear as to be expected but we will be able to put them up again this year for our guests to use when they are sick of using their own camping equipment and want to sleep in a real bed for a night or so.

Amy Norup, Purchasing Officer, El Questro Wilderness Park, Northern Territory

Impressed with Skills and Knowledge

"We went to Tuggerah to buy a gazebo.  We are very impressed with the skill Brett treated us.  He was polite, and put his suggestions very effectively.  Also he organised us a product from another store due to our time constraints.  We'll be back.  Kind regards.  Peter"

Peter Nussbaumer

Lovely staff willing to help

You guys have a huge variety of not just camping and outdoor leisure. Lovely staff willing to help. .. and great prices.

Kay Sutcliffe

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