Kangaroo Tent City and BBQs

All Products Come with a Warranty - Peace of Mind Shopping

Peace of Mind Shopping

All products purchased through Kangaroo Tent City and BBQ's come with a warranty.  Best of all, we offer you the very important choice of shopping online, or throughout our network of established retail stores - rather than one or the other.  You are not just dealing with an online retailer - but a dedicated and committed outdoor retailer with experience, history and expertise dating back to 1949.  From humble beginnings, this business has been built on family values, dedication, and sheer hard work over many years.  We have built a strong business and network to offer a wider choice of both product selection and shopping options.  We are committed to this industry and we are here to serve our clients for the long haul.  You know we will be here when you need our support.
 
We carefully select the products we offer and always aim to provide quality products that are fit for purpose.  Outdoor products by their very nature are function and performance based, and our thorough product knowledge and research over many years makes us rather particular in selecting the products we offer for sale on this website and in our stores.  Kangaroo Tent City and BBQ's presents products made by premium brand name manufacturers rather than no name or house brand alternatives.  Some of these brand names are recognised world wide, with years of experience in product design and development in the outdoor industry.  These premium brand names provide the added comfort and peace of mind in choosing products that can be trusted to work the way they are intended.  If for some reason a product does not live up to expectation, please contact us immediately for a solution, and we will aim to act swiftly to provide assistance as required.

Checking Your Order

The products we offer are designed to support a healthy outdoor lifestyle and encourage people to "Do it Outdoors".  Our products may be used either at home or whilst travelling.  If you are ordering products for a camping trip or travel, we encourage you to carefully check and test your products upon arrival and before embarking on your trip, to ensure everything is working correctly and nothing is missing.  For a portable shelter, it is important to set it up at home before your trip.  If there are any issues, we can offer support as required prior to your departure.  For further terms and conditions, refer to your warranty information provided with your product, or see our Terms and Conditions.  Plan your trip in advance, use a camping checklist to check you have packed everything, and research the environmental conditions and weather of your destination before you arrive.  By doing this you will be better prepared for a successful trip.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in the terms and conditions of our website or store operations excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a Minor Fault, we will provide a repair, a replacement part, or offer you a replacement to rectify the issue at our discretion. If a Product has a Major Fault, you are entitled to:

  • reject the goods and receive a refund
  • reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
  • keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a Product is defective you should contact us immediately and a Kangaroo Tent City and BBQ's Customer Service Representative will assist you. A photo or photo(s) may be requested to assist with the assessment of your claim. Please do not send your goods back to us before we have spoken to you. A Product returned to us without the correct Return Authority Number provided by us will not be accepted.  Where a Product has a minor fault, we may be able to replace a part without the need to return the Product to us. If there is a minor fault and the item needs to be inspected or repaired, we will request you to post the particular part back to us at your expense, we will repair or replace the item and then send it back to you at the expense of Kangaroo Tent City and BBQ's. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property. We encourage the notification of any issues with a Product as soon as practical after receiving the Product. When a claim is made more than 30 days after delivery, we will require details of the concern along with full details about the way the product has been used before providing advice or authorising return of the product. Where a Product claim is not covered by a consumer guarantee, the cost of replacement parts, repairs and shipping will be at the expense of the customer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement Products are covered by the same Kangaroo Tent City and BBQ's warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).

Some Products - Manufacturer Warranty

Some Products sold through Kangaroo Tent City and BBQ's are serviced and supported by the manufacturer or supplier. Kangaroo Tent City and BBQ's recognises that customers purchasing some products, such as portable refridgerators, solar panels, and selected BBQs and portable shelters, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, Kangaroo Tent City and BBQ's will provide a suitable remedy.

For more information - please go to our Terms and Conditions Page.